Access Information Management, a records and information management company based in Livermore, Calif., has appointed Shaun Stevens as vice president of client experience.
Stevens has more than 20 years of experience in the records management industry, focused on business development, marketing and operations. Most recently, Stevens served as the senior director of product management at Cornerstone Records Management, where he also held roles in sales, operations and business development.
According to Access, Steven’s role with the company will include the development and implementation of client-focused programs, such as improved customer care and account management processes, new client feedback portals and the launch of a new user group network. Stevens will work closely with Access clients and managers to identify and address areas of improvement regarding client experience.
“I am proud to join the Access team during such dynamic growth,” Stevens says. “Access has set the bar high for continued growth and client commitment, and I look forward to building new programs that will increase the level of communication between clients and team members and then using that feedback toward process improvement.”
Access CEO Rob Alston says the position is newly created.
“I have wanted to work with Shaun for years. His background and industry knowledge make Shaun an ideal fit to help us deliver valuable, new client-driven products and services. In support of Access’ ongoing customer commitment, Shaun will guide the further growth and improvement of client relations throughout the nation.”